STERLING, Va.–(BUSINESS WIRE)–N.E.W.
Customer Service Companies, Inc. (NEW), the nation’s leading
provider of extended service plans and buyer protection programs for
consumer products, announced today it is working with Dick’s
Sporting Goods, a national retailer offering a variety of brand-name
sporting goods equipment, apparel and footwear, to launch a new No Sweat
Protection Plan that delivers customers premium service and product
replacement. The program kicked off February 1.
“We are dedicated to providing our customers with the finest-quality
products backed by the best customer service,” said Eileen Meade, Dick’s
Sporting Goods vice president of internal operations. “NEW is an
experienced leader in providing outstanding customer service and
comprehensive product protection and replacement plans, and we look
forward to working with their team to help us to maintain our position
as the number one sports and fitness specialty retailer.”
“The customers of Dick’s Sporting Goods are incredibly active
individuals and families, and rely heavily on the continuing performance
of their sporting goods products,” said Tony Nader, CEO of NEW.
“We look forward to working with the Dick’s Sporting Goods team to
deliver this exciting product service and replacement plan to enhance
the customer’s overall product ownership experience.”
Dick’s Sporting Good’s new No Sweat Protection Plan begins delivering
value and benefits at the point of purchase and offers up to four years
of coverage. Products covered under the service plan include elliptical
trainers, exercise bikes, gun safes, GPS/electronics, home gyms,
basketball systems, table games and more. By purchasing the plan,
consumers receive 100 percent parts and labor coverage, protection
against defects due to mechanical and electrical failure including those
experienced from normal wear and tear and power surges, plus in-home
service and prepaid shipping for eligible products. Bike plans include
one tune-up with a two year plan or two tune-ups with a three year plan.
The replacement plan provides consumers with a product replacement card
in the event that a covered product fails. The coverage of this plan
begins after the store return policy expires and can be purchased for a
one- or two-year term. Products covered under the replacement plan
include binoculars, tents, camping stoves/grills, backpacks, fishing
rods and reels, GPS/electronics, golf bags, bike rack systems and more.
Plans for treadmills and bikes are also available.
Customers who purchase the new No Sweat Product Protection Plan will
have access to 24/7/365 toll-free customer service and access to a
network of 35,000 servicers across the country. Customers who purchased
plans under the No Sweat Warranty program prior to Feb. 1, 2009, will
also be directed to NEW, which is now assisting with the customer
service for that program.
Customer Service Companies, Inc. (NEW)
NEW is the leading provider of extended service plans, buyer
protection services and product support, providing coverage to more than
150 million consumers. Founded in 1983, NEW offers retailers and
manufacturers innovative, customizable solutions for the delivery of
customer service and support throughout the product ownership
experience. NEW’s services provide revenue opportunities while
building customer loyalty at every touch point — from purchase through
trade-in to next purchase. Based in Sterling, Va., NEW operates
11 U.S.-based call centers and 12 Work-at-Home locations supported by a
team of more than 5,800 employees. For more information, visit NEW
or call 1-800-WHAT’S NEW (1-800-942-8763).
Sporting Goods Inc.
Dick’s Sporting Goods Inc. is an authentic full-line sporting goods
retailer offering a broad assortment of brand-name sporting goods
equipment, apparel and footwear in a specialty store environment. As of
Jan. 31, 2009, the company operated 384 Dick’s Sporting Goods stores in
39 states, primarily throughout the eastern half of the U.S. The company
also owns Golf Galaxy Inc., a multichannel golf specialty retailer, with
89 stores in 31 states, ecommerce websites and catalog operations and
Chick’s Sporting Goods Inc., which operates 14 specialty sporting goods
stores in Southern California.